Waterbury Customer Testimonials
Recently, my 90-year-old mother’s power was out for 3 days and when it came back on the furnace didn’t work. When the company that usually does her furnace/air conditioning work failed, she called Waterbury who was there within 1 hour on a Friday night and fixed the problem immediately so after 3 nights of having no heat, she went to sleep warm. Thanks so much for your kind service tech and your wonderful customer service. From now on yours will be the first number called.
April 23, 2013
Very professional and followed with a check up to see that all was working to our satisfaction and perfection. Also asked if anything more they could do or help with and just let them know. They also did our duct cleaning and and fixed a couple of things the best service and follow up we have had in 33 years of marriage. Appreciate the system and the people. Thanks for keeping your people so informed and updated!
January 11, 2013
I’m very satisfied with my new furnace, Waterbury was helpful with all my questions and the work was done with very considerate employees.
January 2, 2013
I am very happy with my new furnace.
January 1, 2013
Love the quiet! Love the ease of programming. Love the savings!
December 19, 2012
From the time that the salesman, Gary Black, stopped in to the final inspection – everyone was very professional. I am very pleased with the service and respect that came from the Waterbury staff. I would recommend them to anyone as being
the “best in town”.
November 21, 2012
Quick and efficient. Friendly, personable employees. Excellent service.
November 18, 2012
Prompt and on time.
November 15, 2012
We had great service, thank you!!!!!
November 13, 2012
I just want to pass along a very positive note of feedback from the technician who was just at our home. He also helped us on the phone for an after hours call last evening due to a furnace breakdown, he was efficient, professional and knowledgeable…an asset to your business. So, Thank you. I appreciated the good work and prompt timing of getting someone here today to check our furnace.
November 12, 2012
Thank you for the wonderful system and all the hard work the whole team has done. Can already tell difference in the air and that’s a few days before you clean the ducts! So can’t wait for the icing on cake!! Never have seen such professionalism. Very much appreciated. Also enjoyed even after a long day of work the guys walking me through all steps of system not just the husband…and a call back call couple days later seeing how all are doing?! Wonderful. That’s service thanks. See you all soon, but A+ and will recommend.
V & M Hohenstein
November 11, 2012
I was very pleased with their service and how quickly they responded.
October 9, 2012
Enjoyed working with Waterbury and will really like the new unit they installed.
October 1, 2012
Bottom line, Waterbury knows what they are doing! We are totally satisfied with the price, installation and love our new Lennox XP21 heat pump, SLP98V furnace and icomfort Wi-Fi! We wanted the BEST Lennox had to offer, and we got it!
September 17, 2012
Waterbury’s crew from sales to install to clean up to follow up inspection was the best service I’ve received for a long,
long time. They do it right and they are concerned that they’ve done it right. Couldn’t be happier with Waterbury!
September 13, 2012
Great group of guys who installed the air conditioner.
September 13, 2012
Wow! Can’t believe the difference! Should have done this project years ago, but am grateful we have the new system now. Would and have recommended to others. Thanks!
August 28, 2012
Everything I encountered with Waterbury went very well, from walking into the door and talking to the salesmen to the job being completed. I had no issues and am very pleased with the excellent service and professionalism of everyone involved.
August 2, 2012
We had a great experience and have NO idea what you could possibly do to make it better. THANK YOU!
July 27, 2012
Gary Black did a great job presenting options, selecting the correct size units, and answering questions. He was also very responsive to following up on my calls and coordinating installation. Heating and A/C installation was moved ahead and completed in half the time planned. Installers were prompt, professional, and courteous and had to have worked very diligently to get the project completed in one day. A/C does a terrific job cooling so am looking forward to what we can expect with heating in the upcoming fall/winter months. I would highly recommend Waterbury to others for heating and
July 10, 2012
Sound recommendations for system applications; friendly sales and service personnel; installers were very neat, considerate and on time; good follow up. Keep up the good work with a positive experience.
July 3-10, 2012
Bruce did a fantastic job! He was very professional and efficient. THANK YOU VERY MUCH!
June 25, 2012
We are very satisfied with the Lennox product. Waterbury did a very good job retrofitting this system into a 1959 built house. The air handler had to be mounted in the attic. The only problem we had was with the electical work Waterbury did.
It took a little longer than planned but they did make it right with us and the system is working perfectly. The system we purchased is a heat pump so obviously we have not had a chance to use the system for heating.
June 18, 2012
We had a system installed in an older home that only had radiator heat, and no air conditioning, so installation was a bit tricky. They did an excellent job, and were very careful to preserve our historical house attributes. They did take a little longer to install this system than they originally thought, because they took the additional time necessary to make sure ceiling vents lined up. (The system was installed in the attic, and they had to go through closets on the second floor to get
to the first floor). They were very friendly, and professional, and did a great job!
May 22, 2012
I thought the experience with Waterbury was great and i will be sure to tell anyone looking
to update their A/C and or furnace to contact Waterbury.
May 9, 2012
It went in without a hitch. The service men were very courteous and helpful. We chose Waterbury
over another dealer for the service support.
May 7, 2012
Just wanted to write a note commending Waterbury on your customer service. I had an issue with my furnace on Monday (02/27/2012). I chose Waterbury after a positive experience last summer regarding my water heater. I called at about 6:50 A.M. just trying to find out your hours so I could call back when you were open. To my surprise, someone answered the phone, took my information and indicated someone would call me back shortly. By 7:10 A.M. or so I got a call back saying John (service technician) was on his way to my house. John was there by around 7:30 A.M. and by 8:05 A.M. my problem was fixed and I was out the door to work. In fact, John had my problem diagnosed before even stepping foot into my furnace room.
I was amazed at the quick and courteous service and have told everyone who will listen. Tell John, whomever might have answered the phone and everyone else I really appreciate it and will use and recommend Waterbury for all my needs.
March 1, 2012
I asked 3 people who I should call for my furnace issue and they all responded Waterbury.
The service tech was right on time, which was really appreciated. I will definitely use Waterbury again.
January 28, 2012
I was surprised how quick the technician got my furnace running again since it was 8:00 at night.
January 9, 2012
Waterbury Heating and Cooling Inc installed a Lennox furnace, heat pump, humidifier, filter system, garage heater and water heater in my home. Installation went according to plan. The installer managed the total package install professionally and efficiently. He kept me informed of each step and notified me of any additional issues and gave advice when asked. Everyone associated with the project was polite and courteous. The overall installation was done to my satisfaction.
January 3, 2012
The service man was very nice to work with. Polite and very helpful. I very much appreciated his help!
December 9, 2011
Always have had prompt, excellent service from Waterbury. Especially from Don [Rodman] and John [Ostrander].
October 27, 2011
We really appreciated how honest and straight forward the tech Troy [Ripperda] was with us. We didn’t feel pressured to do any unneeded repairs. Thank you.
October 13, 2011
A big thank you to Bruce [Benolkin], our service technician! We had 2 other service technicians (from 2 different companies) come out to figure out why our son’s room was getting very limited heat during the winter when previously there were no problems with it. While the other 2 service technicians did not correct the problem, Bruce did. He explained what the problem was, fixed it, and explained that if there was still not sufficient heat going into the bedroom that he could come back out and re-route the heat to get even more heat going into the room. We used the heat this morning and the heat coming into the small bedroom sufficiently warmed up the room with no problem. Again, thanks Bruce. I appreciate the great job you did!
October 16, 2011
I just wanted to commend you on your employee, Jim [Koupal], who came to check my furnace and helped locate a very mysterious gas odor, which turned out to be a leak. The gas company had been here twice, and said both times they could not locate one! I am VERY appreciative! He was so thorough with his work and the information he gave me about the furnace. I can see why my son recommended your company!
October 7, 2011
I was always told that companies like Waterbury did not service mobile homes. That certainly isn’t true of Waterbury. The service, the representatives, the costs involved and the timeliness have always been above board. We are very happy with Waterbury.
September 25, 2011
Really satisfied with your business. Will be a costumer of yours again.
September 23, 2011
Friendly, great service…thank you!
August 31, 2011
Great service and very professional, thank you for being there when we needed you the most!
August 26, 2011
Troy is super and very intelligent and we thoroughly enjoyed him. I give him a 4-star service anytime!
July 19, 2011
I appreciated how Waterbury was able to service my A/C on the same day when every HVAC repair company I called could not come out for days. Waterbury informed me that I could opt for an after hours visit, which I did not know was available.
June 9, 2011
Recently your company replaced our home’s heating and cooling system. From your salesman, your installer
and your electrician, we couldn’t be happier. The level of professionalism from each of them was outstanding.
Mark, your salesman, was great. No pressure, just pure knowledge and explanations for all our needs. Lowell, your electrician was very helpful, he helped us with a couple of minor problems we had in our home that really helped us out. Mark Weber, who answered any question I had after installation.
And finally, Mark the installer. I can’t express how much we appreciate a craftsman like him that takes such pride in his work. He did an impeccable job. He was polite, courteous, and answered all our questions. He explained why he did things and what worked best. He explained the system to us, showed us how to work things, all in a very professional way. He went above and beyond in all respects of the job and we are so happy with his work.
The other bids I received all said they would do it in 1 day. We are so glad we chose your company. You have quality individuals and you can be very proud of them. This is a very major purchase for us and it is so nice not to have buyers remorse. Your company is now a trusted name with us and we appreciate that.
Tom & Crew,
Thanks for your prompt service at fixing our gas leak in Brandon. John is a very professional service tech.
Your company was initially contacted because of issues with my furnace. Upon determining the problem, I decided to go ahead and install both a new furnace and air conditioner. My very good friend, indicated that she knew you personally and assured me I would be very well taken care of by you and your company. She had nothing but good things to say so I knew right away I was in good hands for what I thought would be a very expensive, time consuming and inconvenient adventure.
To say that I was very well taken care of is an understatement. I was very impressed with everyone from your company
that I came into contact with. The service I received was exceptional and everything that was done went way beyond my expectations. I really felt that they had my best interests in mind and went out of their way to make sure I got what I needed at an affordable price plus in a very timely manner with no inconveniences to me at all. I always felt confident that I was getting the best service possible. I can’t say enough about how impressive everyone was in how they managed the purchase, installation and billing.
In the future if anyone asks for a recommendation for the services you provide, Waterbury will be the first and
only company I will recommend as having quality products, excellent service and exceptional people to work with.
Thank you very much to you and your staff for a great experience!
Just wanted to drop a few lines to say how much we appreciated your service. Bob was an awesome and a conscientious worker. Your business understood our problem and took care of us. It is people like you that make this a better world
to live in not to mention cooler world.
Thank you so much!
Dee & Rani S.
Thank you so much for attending to the trailer. I so appreciate your answering the phone at 5:30 p.m. on that very cold night. I didn’t know who else to call.
Once again, your promptness, efficiency and expertise are beyond compare!
Tom, Mark, Bob & Don,
Thank you for taking care of us and taking us a priority! Your teamwork, your professionalism & your quality of work are second to none! We truly appreciate your hardwork, your quick action, your resourcefulness for pulling all this together!
You are the best!