I thought the experience with Waterbury was great and i will be sure to tell anyone looking
to update their A/C and or furnace to contact Waterbury.

R. Steuerwald
May 9, 2012

It went in without a hitch. The service men were very courteous and helpful. We chose Waterbury
over another dealer for the service support.

D. Harris
May 7, 2012

Just wanted to write a note commending Waterbury on your customer service. I had an issue with my furnace on Monday (02/27/2012). I chose Waterbury after a positive experience last summer regarding my water heater. I called at about 6:50 A.M. just trying to find out your hours so I could call back when you were open. To my surprise, someone answered the phone, took my information and indicated someone would call me back shortly. By 7:10 A.M. or so I got a call back saying John (service technician) was on his way to my house. John was there by around 7:30 A.M. and by 8:05 A.M. my problem was fixed and I was out the door to work. In fact, John had my problem diagnosed before even stepping foot into my furnace room.

I was amazed at the quick and courteous service and have told everyone who will listen. Tell John, whomever might have answered the phone and everyone else I really appreciate it and will use and recommend Waterbury for all my needs.

K. Allenstein
March 1, 2012

I asked 3 people who I should call for my furnace issue and they all responded Waterbury.
The service tech was right on time, which was really appreciated. I will definitely use Waterbury again.

W. Hanson
January 28, 2012

I was surprised how quick the technician got my furnace running again since it was 8:00 at night.

J. Burgers
January 9, 2012

Waterbury Heating and Cooling Inc installed a Lennox furnace, heat pump, humidifier, filter system, garage heater and water heater in my home. Installation went according to plan. The installer managed the total package install professionally and efficiently. He kept me informed of each step and notified me of any additional issues and gave advice when asked. Everyone associated with the project was polite and courteous. The overall installation was done to my satisfaction.

R. Janssen
January 3, 2012

The service man was very nice to work with. Polite and very helpful. I very much appreciated his help!

M. Bunker
December 9, 2011

Always have had prompt, excellent service from Waterbury. Especially from Don [Rodman] and John [Ostrander].

C. Weith
October 27, 2011

We really appreciated how honest and straight forward the tech Troy [Ripperda] was with us. We didn’t feel pressured to do any unneeded repairs. Thank you.

A. Reyes
October 13, 2011

A big thank you to Bruce [Benolkin], our service technician! We had 2 other service technicians (from 2 different companies) come out to figure out why our son’s room was getting very limited heat during the winter when previously there were no problems with it. While the other 2 service technicians did not correct the problem, Bruce did. He explained what the problem was, fixed it, and explained that if there was still not sufficient heat going into the bedroom that he could come back out and re-route the heat to get even more heat going into the room. We used the heat this morning and the heat coming into the small bedroom sufficiently warmed up the room with no problem. Again, thanks Bruce. I appreciate the great job you did!

S. McCoy
October 16, 2011

I just wanted to commend you on your employee, Jim [Koupal], who came to check my furnace and helped locate a very mysterious gas odor, which turned out to be a leak. The gas company had been here twice, and said both times they could not locate one! I am VERY appreciative! He was so thorough with his work and the information he gave me about the furnace. I can see why my son recommended your company!

L. Rinaldo
October 7, 2011

I was always told that companies like Waterbury did not service mobile homes. That certainly isn’t true of Waterbury. The service, the representatives, the costs involved and the timeliness have always been above board. We are very happy with Waterbury.

J. Drobeck
September 25, 2011

Really satisfied with your business. Will be a costumer of yours again.

D. Snedeker
September 23, 2011

Friendly, great service…thank you!

J. English
August 31, 2011

Great service and very professional, thank you for being there when we needed you the most!

R. Adams
August 26, 2011

Troy is super and very intelligent and we thoroughly enjoyed him. I give him a 4-star service anytime!

C. Palmer
July 19, 2011

I appreciated how Waterbury was able to service my A/C on the same day when every HVAC repair company I called could not come out for days. Waterbury informed me that I could opt for an after hours visit, which I did not know was available.

T. Marikle
June 9, 2011

Tom,

Recently your company replaced our home’s heating and cooling system. From your salesman, your installer
and your electrician, we couldn’t be happier. The level of professionalism from each of them was outstanding.

Mark, your salesman, was great. No pressure, just pure knowledge and explanations for all our needs. Lowell, your electrician was very helpful, he helped us with a couple of minor problems we had in our home that really helped us out. Mark Weber, who answered any question I had after installation.

And finally, Mark the installer. I can’t express how much we appreciate a craftsman like him that takes such pride in his work. He did an impeccable job. He was polite, courteous, and answered all our questions. He explained why he did things and what worked best. He explained the system to us, showed us how to work things, all in a very professional way. He went above and beyond in all respects of the job and we are so happy with his work.

The other bids I received all said they would do it in 1 day. We are so glad we chose your company. You have quality individuals and you can be very proud of them. This is a very major purchase for us and it is so nice not to have buyers remorse. Your company is now a trusted name with us and we appreciate that.

The Gebauers

Tom & Crew,

Thanks for your prompt service at fixing our gas leak in Brandon. John is a very professional service tech.

Jack M.

Dear Tom,

Your company was initially contacted because of issues with my furnace. Upon determining the problem, I decided to go ahead and install both a new furnace and air conditioner. My very good friend, indicated that she knew you personally and assured me I would be very well taken care of by you and your company. She had nothing but good things to say so I knew right away I was in good hands for what I thought would be a very expensive, time consuming and inconvenient adventure.

To say that I was very well taken care of is an understatement. I was very impressed with everyone from your company
that I came into contact with. The service I received was exceptional and everything that was done went way beyond my expectations. I really felt that they had my best interests in mind and went out of their way to make sure I got what I needed at an affordable price plus in a very timely manner with no inconveniences to me at all. I always felt confident that I was getting the best service possible. I can’t say enough about how impressive everyone was in how they managed the purchase, installation and billing.

In the future if anyone asks for a recommendation for the services you provide, Waterbury will be the first and
only company I will recommend as having quality products, excellent service and exceptional people to work with.

Thank you very much to you and your staff for a great experience!

Lynn B.

Dear Tom,

Just wanted to drop a few lines to say how much we appreciated your service. Bob was an awesome and a conscientious worker. Your business understood our problem and took care of us. It is people like you that make this a better world
to live in not to mention cooler world.

Thank you so much!

Dee & Rani S.

Thank you so much for attending to the trailer. I so appreciate your answering the phone at 5:30 p.m. on that very cold night. I didn’t know who else to call.

Thanks again.

Joni W.

Once again, your promptness, efficiency and expertise are beyond compare!

Thank you.

The Greenoughs

Tom, Mark, Bob & Don,

Thank you for taking care of us and taking us a priority! Your teamwork, your professionalism & your quality of work are second to none! We truly appreciate your hardwork, your quick action, your resourcefulness for pulling all this together!

You are the best!

The DeBoer’s